Ladies Who Launder
by Cynthia @ 02/26/08, 10:55:38 PM
This is the letter I recently sent to this company to inform them of their terrible service to my clothing. They ruined a few shirts the first time I tried them!
To Whom This May Concern,
I used your services for the first time this Monday, February 25th.
I am so unhappy with what I received back.
4 shirts were faded with the collars shrunken around the crew necks. 1 sweater was faded, shrunk and the elastic near the deep V is now scrunched and unwearable. 1 shirt is unravelling. 1 pair of pants were folded incorrectly and the crease was completely removed. There were drops of detergent on some of the clothing.
I was charged for 20 lbs when my items were 14 lbs.
The clothes were obviously dried on high heat. My regular cleaners has taken much better care of my clothing and they do not specialize in quality care.
I can't believe how ruined my clothes are and the lack of integrity in being overcharged.
I am a great customer you have lost who refers everyone I know to great services. I am so upset about my ruined items and disregarded directions that I will never risk my clothes on your services again.
Sincerely disappointed, Cynthia