Friedman and her associates are available seven days a week, 6am-11pm. They cover only Manhattan, and dependent on traffic, aim for arrival within the hour. "I called at 8:15 in the morning, and Naomi was there by 8.45," says Ouwerx, who adds that she is thrilled to have found the house call alternative — something that she says is common in Europe and that she was disappointed not to find when she and her family arrived in New York two years ago.
Both Ouwerx and Kaster say they have been hugely relieved to find Friedman's service, which always includes a phone call the next day to check on all patients. "Fabulous!" declares Kaster.
Friedman had worked in hospitals and then private practices for several years, and says she thought about the house call service while observing the time constraints that are usual in most doctors' offices. "There was never enough personalized time," she says. "Medical staffers are always rushed. There are constant interruptions. I figured: There has to be a better way!
"And what better place to do this than in Manhattan?" she continues. "We just hop on a subway or in a taxi, and we're there."
Friedman's service is Sickday Medical House Calls. You can check out her website at www.sickdayhousecalls.com, or keep this number handy: (212) 327-1900. She charges $250 per visit, cash or check.